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Complaints, Suggestions and Compliments Policy and Procedure
This policy outlines the formal procedure to be followed to ensure that all complaints are handled fairly, consistently, and wherever possible, resolved to the complainant’s satisfaction.
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NHS and social care staff are doing the best they can in difficult circumstances, but there might be things about your care that were great or that could be improved. Please take a moment to share your story with Healthwatch at Have your say | Healthwatch
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